Return & Refund Policy
A straightforward return process, with help when something is wrong.
30-day return window
Contact us to request a return within 30 days of receiving your items. For a change-of-mind return, items must be unused, unworn, unwashed, in their original condition and original packaging, with any supplied tags retained.
How to request a return
Email support@zesso.us with your order number and the reason for your return. Obtain authorization and return instructions before sending the item. The authorized return address is zesso, 684 S Main St, Swainsboro, GA 30401, United States.
Return shipping and fees
zesso covers return shipping when the issue results from our error, a damaged item, a defective item or an incorrect item. For a change-of-mind return, the customer pays return shipping. There is no restocking fee.
Damaged, defective or incorrect items
Please contact us with your order number and a description of the problem so that we can arrange a suitable solution with you, such as a refund or replacement. The ordinary original-condition requirements for change-of-mind returns do not prevent you from reporting a defect, damage or an incorrect item.
Refunds
Once a refund is approved, the amount will be automatically returned to the original payment account within 10 calendar days. If you have a question about a refund, contact support@zesso.us.
Contact
You may also reach us at +1 (478) 237-8878. Our company and authorized return address is 684 S Main St, Swainsboro, GA 30401, United States.