Frequently asked questions
Shopping, sizing, delivery and returns.
Where does zesso ship?
We ship to the 50 United States and Washington, D.C., including Alaska and Hawaii. We do not ship to U.S. territories or APO/FPO/DPO military mail addresses.
How much does shipping cost?
Standard shipping is free on all orders within our delivery area.
When should I expect my delivery?
Handling takes 1–2 business days. Transit after dispatch is estimated at 3–4 business days, for an estimated total of 4–6 business days from the handling start date. These are estimates, not guaranteed arrival dates.
How is the handling start date calculated?
Our daily order cutoff time is 05:00PM (GMT-05:00) Eastern Standard Time (New York), Monday through Friday. Orders placed before the cutoff on a business day use that day as the starting point for calculating handling time. Orders placed at or after the cutoff, or on weekends or applicable public holidays, use the next business day as the starting point.
How do I choose my size?
Each product page includes garment measurements in inches and centimeters. Measure a garment you like and compare it with the chart. The measurements describe the garment, not body measurements.
Do these garments have a certified UPF rating?
No tested or certified UPF rating is stated for this collection. Product details describe the material and construction without a quantified sun-protection claim.
How do I care for my item?
Follow the care instructions on the product page and the garment’s care label. Instructions vary with fabric and construction.
Can I return an item?
Request a return within 30 days of delivery by emailing support@zesso.us with your order number and reason. Change-of-mind items must be unused, unworn, unwashed, in original condition and original packaging, with any supplied tags retained. Obtain authorization before shipping.
Who pays return shipping?
zesso pays when the item is damaged, defective, incorrect or the issue is our error. You pay for change-of-mind returns. There is no restocking fee.
What if my item is damaged, defective or incorrect?
Contact support@zesso.us with the order number and issue. We will arrange a suitable solution with you, such as a refund or replacement. Ordinary original-condition requirements do not prevent reporting these issues.
When will an approved refund be returned?
An approved refund will be returned automatically to the original payment account within 10 calendar days.
How do I contact zesso?
Email support@zesso.us, call +1 (478) 237-8878, or use the Contact page.
How do I know the status of a purchase?
Review the payment and order confirmation associated with your purchase. If you are unsure of a status, contact support@zesso.us. Submitting a payment request alone is not confirmation that a purchase was accepted.